Shipping Policy
At OralFirst, we are committed to delivering your oral care products quickly, safely, and reliably across Pakistan. Please review our shipping policy below for full details regarding dispatch schedules, delivery timelines, order tracking, and parcel delivery procedures.
1. Order Processing & Dispatch Schedules
All orders placed on oralfirst.pk are processed, packed, and dispatched within 24 to 48 hours of placement, excluding Sundays and official national holidays. Orders placed late on Saturday afternoon or over the weekend are queued for dispatch on the following business day. Once your package is handed over to our courier partner, you will receive an automated dispatch notification via SMS, WhatsApp, or Email containing your unique tracking link and parcel details.
2. Nationwide Delivery Timelines & Charges
We deliver nationwide to over 250 cities and towns across Pakistan through leading logistics networks, including Leopards Courier, PostEx, TCS, and Rider. Standard shipping charges or promotional Free Shipping offers are calculated and explicitly displayed at checkout prior to order confirmation.
For major metropolitan cities—such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and Gujranwala—delivery typically takes between 2 to 4 business days post-dispatch. For other cities, suburban areas, and remote regions, delivery generally takes between 3 to 5 business days. Please note that delivery timelines are estimates and may occasionally experience slight delays during major sales events, public holidays, or extreme weather conditions.
3. Order Cancellation Policy
You may request to modify or cancel your order anytime before it enters the dispatch queue. However, once a shipping label or courier tracking ID has been generated, the order cannot be canceled or recalled, as the parcel has officially entered the courier distribution system.
4. Parcel Inspection & Open-Box Before Payment Option
By standard courier policy in Pakistan, courier riders typically deliver sealed packages on Cash on Delivery (COD) shipments. However, at OralFirst, we understand your desire for peace of mind. We allow you to open and inspect your parcel before making the payment to the rider.
To enable this feature for your shipment, you must explicitly request open-box authorization from our customer support representative at the time of your order confirmation call/WhatsApp message. Once requested, our team will add a special open-box permission note to your courier flyer, allowing you to safely inspect the contents before paying.
5. Order Tracking & Failed Delivery Attempts
You can track your package's real-time movement at any time using the direct tracking link sent to your phone number or email. Please ensure your shipping address, street number, nearest landmark, and active phone or WhatsApp number are accurate when placing your order. Courier riders will attempt delivery up to two or three times and contact you via call or SMS. If delivery fails due to an incorrect address or non-responsiveness, the shipment will be returned to our warehouse. Repeated unannounced refusals of valid orders may lead to restrictions on future Cash on Delivery orders.
6. Damaged, Defective, or Lost Shipments
If your package arrives visibly damaged or if tracking shows no movement for more than 7 business days, please notify our customer support team within 48 hours of receipt. To help us process courier claims rapidly, please share a brief unboxing photo or video along with your Order ID. A replacement unit will be arranged and dispatched promptly upon verification.
10. Customer Support & Assistance
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:
| oralfirstpk@gmail.com | |
| Phone/WhatsApp | +92 304 5333 466 |
| Address | OralFirst, Service Road West, Islamabad Expressway, Rawalpindi |