Return & Refund Policy

At OralFirst, we run our business on the values of absolute honesty, fairness, and transparency. We want our community across Pakistan to shop with total peace of mind.

Our policy is fully aligned with consumer protection standards in Pakistan and ensures a fair, ethical transaction for both of us.

1. Defective or Faulty Products (30-Day Warranty)

Every OralFirst electronic product is backed by a 30-Day Warranty starting from the day your package is delivered. If your product arrives damaged, stops working, or has a manufacturing defect within these 30 days, we will replace it or refund you.

Because we sell personal care electronics, we use a simple, fair verification process to handle claims:

Submit the Claim Form: Do not worry about calling or emailing. Simply click the link at the bottom of this page, fill out our Return & Warranty Claim Form, and upload a short 10-second video clearly showing the issue (e.g., the toothbrush failing to turn on or charge).

Send It Back for Inspection: If the video shows a likely defect, our team will approve your initial claim request. We will ask you to mail the item back to our warehouse using any courier of your choice (such as Pakistan Post, Leopard, TCS, or Trax). Please keep your courier payment receipt safe.

The 3-Day Quality Check: Once your package arrives, our team will inspect the device within 3 business days:

If a manufacturing defect is confirmed: We will immediately ship you a brand-new replacement (or issue a full refund) and transfer the return courier cost back to you based on your courier receipt.

If the damage is due to misuse: If the toothbrush has been physically broken, dropped, submerged deep in water, or damaged by voltage spikes while charging, the warranty becomes void. We will offer to ship your unit back to you at your expense.

2. "Change of Mind" Returns (14-Day Window)

If you receive your order and simply change your mind, you can return it within 14 days of delivery.

However, because electric toothbrushes are personal hygiene items, we must enforce strict sanitary guidelines to protect all our customers:

Unopened Products: We only accept returns for a full refund or exchange if the product is completely unopened, unused, and the original box packaging and hygienic plastic seals are 100% intact.

Opened Products: Once the hygienic seal or outer packaging of a toothbrush handle or brush head is opened, it cannot be returned for a change of mind due to health and safety standards.

Return Shipping: Because the product was delivered perfectly as ordered, the customer is responsible for covering the return shipping cost to send it back to us.

3. If You Receive the Wrong Product

We do our best to pack every order perfectly, but mistakes can happen.

If the item you receive does not match what you ordered (e.g., wrong color), please keep the item completely unused and unopened.

Fill out the claim form below immediately. We will ship you the correct item and cover all courier costs to exchange the incorrect one.

4. Simple and Transparent Refunds

We believe in clean, straightforward transactions. We do not charge restocking, processing, or cancellation fees.

Note: For COD refunds, our team will ask for your account title, IBAN, or mobile wallet number once your return is approved.

Ready to start a return or warranty claim?

Please click the link below to fill out our quick online form. You will need your order number and a photo/video of the issue.

👉 [Click Here to Access the OralFirst Return & Claim Form]