FAQs

Welcome to the OralFirst FAQ page. Here you will find answers to common questions about our products, order processing, shipping, open-parcel delivery options, and customer support.

Orders & Shipping

1. How long will it take for my order to arrive?

Delivery times depend on your location in Pakistan:

Major Metropolitan Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Gujranwala, etc.): Delivery takes 3 to 5 business days after dispatch.

Other Cities & Remote Regions: Delivery takes 4 to 7 business days after dispatch.

2. How quickly are orders shipped?

All orders are processed, packed, and dispatched within 24 to 48 hours of order placement (excluding Sundays and official public holidays).

3. Which courier companies do you use?

We deliver nationwide through trusted courier logistics networks, including Leopards Courier, PostEx, TCS, and Rider.

4. How can I track my order?

Once your parcel is dispatched, you will receive an automated notification via SMS, WhatsApp, or Email containing your tracking number and a direct courier tracking link.

5. Can I cancel my order after placing it?

You can cancel or modify your order prior to dispatch. However, once a shipping label and tracking ID have been generated with the courier, the order cannot be canceled, as it has already entered the courier logistics system.

Delivery & Open Parcel Policy

6. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery (COD) nationwide across all cities and towns in Pakistan.

7. Can I open and inspect my parcel before paying the courier rider?

Yes, we allow open-parcel inspection prior to payment.

Because standard courier policy in Pakistan defaults to sealed deliveries, you must explicitly request open-box authorization from our customer support representative during your order confirmation call or WhatsApp message. Our team will add a special authorization note to your delivery flyer, allowing you to safely inspect your package before paying the courier rider.

8. What happens if I am unavailable when the courier arrives?

The courier rider will attempt delivery up to 2 times and contact you via call or SMS. Please ensure your contact details and shipping address are correct at checkout to avoid delivery failures or parcel returns.

Product Safety & Usage

9. Is the OralFirst Pulse Electric Toothbrush safe for sensitive teeth and gums?

Yes! The OralFirst Pulse is engineered with soft micro-bristles and gentler sonic vibration modes designed to protect sensitive gums while providing a deep, thorough clean.

10. How often should I replace the brush head?

Dental professionals recommend replacing your electric toothbrush head every 2 to 3 months, or sooner if the bristles become frayed or worn.